Privacy Policy

Who we are

Climax Energy Ltd. ("Climax Energy", "we", "us") is a heating, cooling and home-comfort services company registered in British Columbia, Canada. We operate the website at climaxenergy.ca and provide HVAC, electrical, plumbing and gas-fitting services across Metro Vancouver and the Fraser Valley.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and how you can exercise your rights. We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA).

Information we collect

Information you give us

When you request a quote, book a service call or contact us through our website, we may collect:

• Your name
• Email address
• Phone number
• Service address
• Details about your home, existing HVAC equipment or the service you are requesting

Information collected automatically

When you visit our website, our analytics and advertising tools collect:

• Browser type, device type and operating system
• Pages visited and time spent on each page
• Referring website or search query
• Approximate geographic location (city/region level, derived from IP address)
• Clicks on phone numbers and call-to-action buttons

This information is collected in aggregate and is not linked to your identity unless you have also submitted a contact form.

How we use your information

We use your personal information to:

• Respond to your estimate or service request
• Schedule and confirm appointments
• Provide the services you have requested and communicate about your project
• Send you rebate information or follow-up correspondence related to your service
• Comply with licensing, warranty and legal obligations
• Improve our website and marketing based on aggregated usage data

We do not send unsolicited commercial email. If you receive a follow-up message from us, it is directly related to a service request you made or a project we completed for you.

Third-party services

Our website uses the following third-party services. Each has its own privacy policy that governs the data it receives.

Google Analytics (GA4)

We use Google Analytics 4 to understand how visitors use our website. GA4 collects anonymised usage data (pages visited, session duration, device type) and sends it to Google's servers. IP addresses are anonymised before storage. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Ads

We run advertising on Google Search. Google's conversion tracking records whether a visit originating from an ad results in a contact form submission or a phone call click. This data helps us measure advertising effectiveness. Google's advertising privacy settings are available at adssettings.google.com.

ElevenLabs Conversational AI

Our website includes an AI chat assistant powered by ElevenLabs. If you use the chat widget, your voice or text input is transmitted to ElevenLabs' servers to generate a response. We do not store transcripts of those conversations. Please review ElevenLabs' Privacy Policy for details on how they handle voice data.

EmailJS

Contact and estimate forms on our website are processed through EmailJS, which transmits your form submission to our email inbox. The information you enter in a form (name, email, phone, service details) is sent via EmailJS to our team. EmailJS does not store your data beyond what is needed for delivery.

Cookies & analytics

Our website uses cookies — small text files stored in your browser — for the following purposes:

• Analytics cookies (Google Analytics): track page views and user behaviour in aggregate to help us improve the site.
• Advertising cookies (Google Ads): record ad clicks and conversions to measure campaign performance.

You can control or delete cookies through your browser settings. Disabling cookies will not prevent you from using the site, but some analytics and conversion tracking will not function.

Sharing your information

We do not sell, rent or trade your personal information. We share your information only in the following limited circumstances:

• Service delivery: sharing your contact and address details with our technicians to schedule and complete your service call.
• Rebate applications: if you consent, sharing your project details with BC Hydro, FortisBC or CleanBC for rebate processing on your behalf.
• Legal obligations: disclosing information when required by law, court order or a government authority.
• Business transfer: in the event of a merger, acquisition or sale of business assets, your information may be transferred as part of that transaction. We will notify you if this occurs.

Retention

We retain your personal information for as long as is necessary to provide our services and meet our legal and warranty obligations — typically up to seven years following the completion of a service, in line with CRA and licensing requirements. After that period, we securely delete or anonymise the information.

Your rights

Under PIPEDA and PIPA, you have the right to:

• Know what personal information we hold about you
• Request a copy of the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for non-essential uses (this may limit our ability to provide certain services)
• Request deletion of your information, subject to our legal retention obligations

To exercise any of these rights, please contact us using the details in the Contact us section below. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. Our website is served over HTTPS. Access to customer records is restricted to authorised staff and contractors on a need-to-know basis.

No method of transmission over the internet is 100% secure. If you have concerns about a specific transmission of sensitive information, please contact us directly by phone.

Contact us

For privacy-related questions, access requests or concerns, please reach out to:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for BC.